Refund policy

National Inspection Academy (NIA)

Online Training Refund & Cancellation Policy

At National Inspection Academy, we are committed to providing high-quality online NDT and industrial training programs. Because digital course access is granted immediately upon enrollment, the following refund policy applies to all online training purchases.

Online Course Refund Eligibility

Refund requests for online training courses must be submitted within 48 hours of purchase and prior to substantial course completion. Similar refund windows are commonly used across the online NDT training industry.

To be eligible for a refund:

The request must be emailed within 48 hours of enrollment.
- Contact Brent at moulton@nationalinspection.org
The student must not have completed more than:
- 10% of the course content, or
- Any final examination, graded assessment, or certificate issuance process.
Refunds are limited to the original purchaser only.

Non-Refundable Items

The following are non-refundable:

Courses where a certificate of completion has already been issued
Downloadable training materials, manuals, or digital resources once accessed
Textbooks, shipped materials, or third-party licensing fees
Bundled training packages once access has been granted
Subscription or payment processing fees
Corporate training seats already assigned to employees

Course Transfers

Students may request a transfer to another online course of equal value within:

30 days of the original purchase date
Provided the course has not been substantially completed

Course transfers are granted at the discretion of NIA administration.

Technical Issues

If a student experiences technical issues preventing access to the course, NIA will make reasonable efforts to resolve the issue before considering a refund request.